Terms of Use

Last Modified: March 27, 2026

These Terms of Use are entered into by and between you and Cleveland Range, LLC and its affiliated entities and brands (referred to in these Terms of Use as "Cleveland Range," "Company," "we," "us," or "our"). The following terms and conditions, together with any documents they expressly incorporate by reference (the "Terms of Use"), govern your access to and use of www.clevelandrange.com (the "Site"), including any content, functionality, and services offered on or through the Site, as well as your voluntary choice to submit information through the Site.

Acceptance of the Terms of Use

Please read the Terms of Use carefully before you start to use the Site. By using the Site, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, found at www.clevelandrange.com/privacy-policy. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Site.

THESE TERMS OF USE INCLUDE A CLASS ACTION WAIVER AND REQUIRE BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES AND LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF CERTAIN DISPUTES.

THESE TERMS ARE SUBJECT TO CHANGE AS DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS (OR ANY PORTION OF THESE TERMS), INCLUDING THE MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER, YOU MAY NOT USE THE SITE OR SERVICES AND MUST IMMEDIATELY TERMINATE YOUR USE OF THE SITE AND SERVICES.

Who Is Authorized to Access the Site

This Site is offered and available only to users who are of legal age and status to form a binding contract and reside in the United States and Canada or any of their territories. By using this Site, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all these requirements, you must not access or use the Site.

Scope of Services

Cleveland Range provides industry-leading cooking and foodservice equipment and solutions for commercial kitchens and professional foodservice operators (the "Services"). The Services are made available for professional and commercial use.

We may improve, update, or modify the Services from time to time. We also reserve the right to discontinue certain features or components.

Confidentiality

You may have access to certain non-public or proprietary information through the Site, including product information, technical data, proprietary material, or other content that is marked or reasonably understood to be confidential ("Confidential Information"). You agree to use such Confidential Information solely for your legitimate business purposes in connection with your use of the Site and not to disclose it to any third party without our prior written consent.

You are responsible for maintaining the confidentiality of any account credentials, access codes, or other security information associated with your use of the Site.

Changes to the Terms of Use

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them. However, any changes to the dispute resolution provisions set forth in the "Arbitration and Dispute Resolution" section below will not apply to any disputes for which the parties have actual notice on or prior to the date the change is posted on the Site, but such changes will apply to claims based on your access and use of the Site after the change is posted.

Your continued use of the Site following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page each time you access this Site so you are aware of any changes, as they are binding on you.

Accessing the Site and Account Security

We reserve the right to withdraw or amend this Site, and any service or material we provide on the Site, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Site is unavailable at any time or for any period.

To access some services, including but not limited to news and insights, career opportunities, or joining our talent network, you may be asked to provide certain information and/or registration details. It is a condition of your use of the Site that all the information you provide is correct, current, and complete. You agree that all information you provide on this Site is governed by our Privacy Policy and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security.

We have the right to disable any username, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason.

Intellectual Property Rights

The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States, Canadian, and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Site in breach of the Terms of Use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. Any use of the Site not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws.

No License

Without the prior written approval of Cleveland Range, LLC or of its relevant licensor, no license or other right to the use of the contents on the Site is granted either explicitly, implicitly, or in any other way. Any unauthorized use of the materials is strictly prohibited and may be subject to civil and criminal prosecution.

The viewing, printing, or downloading of any graphic, form, document, or other content from the Site grants you only a limited, nonexclusive, and nontransferable license for use solely by you for your own personal use. Any unauthorized use of the Site and its contents terminates the license granted hereby.

Trademarks

Cleveland Range's name, logo, and all related brand names, logos, product and service names, designs, and slogans are trademarks of Cleveland Range, LLC, Welbilt, Inc., or their parent entity Ali Group, Inc., or their affiliates or licensors. You must not use such marks without the prior written permission of Cleveland Range, LLC.

Prohibited Uses

You may use the Site only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Site:

  • In any way that violates any applicable federal, state, provincial, local, or international law or regulation.
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way.
  • To transmit any advertising or promotional material without our prior written consent.
  • To impersonate or attempt to impersonate Cleveland Range, a Cleveland Range employee, another user, or any other person or entity.
  • To pretend that you represent another person or entity that you have not been authorized to represent.
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm Cleveland Range.
  • To intentionally submit or transmit inaccurate information through this Site.

Additionally, you agree not to:

  • Use the Site in any manner that could disable, overburden, damage, or impair the Site.
  • Use any robot, spider, or other automatic device, process, or means to access the Site for any purpose.
  • Use any manual process to monitor or copy any of the material on the Site.
  • Use any device, software, or routine that interferes with the proper working of the Site.
  • Introduce any viruses, trojan horses, worms, logic bombs, or other malicious material.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the server or Site.
  • Attempt to interfere with the proper working of the Site.

Submissions

All contact information submissions, product inquiries, and other contents which you provide to the Company will be regarded as provided on a non-confidential basis. The Company reserves the right to use this information at its exclusive discretion, subject to applicable laws and regulations and our Privacy Policy.

Chatbot Disclaimer

This Site features a virtual guide chatbot powered by ChatBot® (Text Inc., d/b/a ChatBot) to help you navigate our products, services, and resources. The chatbot is an automated tool and is not a substitute for direct consultation with a Cleveland Range representative. Any information provided through the chatbot is for general informational purposes only. We are not responsible for any reliance placed on chatbot responses. For accurate product specifications, pricing, or support, please contact us directly. Use of the chatbot is also subject to the terms of our Privacy Policy.

Reliance on Information Posted

The information presented on or through the Site is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Site, or by anyone who may be informed of any of its contents.

This Site may contain links to third-party websites, apps, or platforms that the Company does not control. The Company is not responsible for the content in any of those third-party sites.

Links from the Site

If the Site contains links to other sites and resources provided by third parties, these links are provided for your convenience only. We have no control over the contents of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you access any of the third-party sites linked to this Site, you do so entirely at your own risk.

Geographic Restrictions

Cleveland Range, LLC has its principal place of business in Mayfield Heights, Ohio, United States. We provide these Terms of Use only for persons located in the United States and Canada. This Site may be accessed by users outside the United States and Canada and may contain references to products and services that are not available or that may be prohibited in your country or jurisdiction. Such references do not imply that we intend to make these products and services available in your country or jurisdiction or that such products and services may be lawfully used there. If you choose to access this Site from outside the United States or Canada, you are responsible for compliance with all applicable laws in your jurisdiction.

Disclaimer of Warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Site will be free of viruses or other destructive code. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SITE.

YOUR USE OF THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, NEITHER CLEVELAND RANGE NOR ANYONE ASSOCIATED WITH CLEVELAND RANGE REPRESENTS OR WARRANTS THAT THE SITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

CLEVELAND RANGE HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Limitation on Liability

IN NO EVENT WILL CLEVELAND RANGE, LLC, ITS BRANDS, AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, SUPPLIERS, AGENTS, OFFICERS, OR DIRECTORS OR SUCCESSORS OR ASSIGNEES OF EACH BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, PRODUCT LIABILITY, STATUTORY VIOLATIONS, OR OTHERWISE, EVEN IF FORESEEABLE, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR USE OF, OR INABILITY TO USE, THE SITE; (B) ANY LOSS OR DAMAGE CAUSED BY ANY RELIANCE ON ANY INFORMATION ACCESSED ON THE SITE; (C) ANY TRANSACTION ENTERED INTO THROUGH OR FROM THE SITE; (D) YOUR INABILITY TO USE THE SITE FOR WHATEVER REASON; (E) THE USE OF ANY PRODUCTS OR SERVICES OBTAINED ON OR THROUGH THE SITE; (F) UNAUTHORIZED ACCESS TO THE SITE; (G) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (H) ANY OTHER MATTER RELATING TO THE SITE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, and their licensors, service providers, shareholders, employees, contractors, suppliers, agents, officers, directors, successors, and assignees from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your use of the Site.

Choice of Law and Forum

By using this Site, you agree that the laws of the United States and the laws of the State of Ohio govern these Terms of Use and any claim or dispute you may bring against the Company. You also agree that any arbitration arising from these Terms of Use will be held in accordance with the U.S. Federal Arbitration Act.

Subject to the Dispute Resolution procedure stated below, any legal suit, arbitration, action, or proceeding arising out of or related to these Terms of Use or your use of the Site shall be instituted exclusively in the federal courts of the United States or the courts of the State of Ohio, in each case located in Cuyahoga County.

For QuƩbec residents. These Terms of Use shall be governed by, construed, and/or interpreted in accordance with the laws of the Province of QuƩbec and the federal laws of Canada applicable therein. These Terms shall be treated in all respects as a contract made in and governed by the laws of the Province of QuƩbec, without regard to any principles of conflict of laws or choice of law rules that impose the laws of another jurisdiction. Any dispute, controversy, or claim arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in the judicial district of Montreal, Province of QuƩbec.

Arbitration and Dispute Resolution

By accessing and/or using this Site, you agree to try to settle any dispute with Cleveland Range arising from or related to your use or access of this Site by sending a letter describing the basis for the dispute and allowing the Company at least 30 days to respond after the Company has received your letter. If you want to send such a letter to the Company, send it to dataprivacy@welbilt.com or by mail to: Cleveland Range, LLC, Attn: Legal, 760 Beta Drive, Suite D, Mayfield Heights, Ohio 44143, USA. The Company will respond to you at the address the Company has on file for you.

The parties will cooperate and attempt in good faith to resolve any dispute or claim arising out of or relating to this arbitration agreement or the construction, interpretation, performance, breach, termination, enforceability, or validity thereof, or arising out of or relating to your use of or access to the Site.

You and Cleveland Range agree to attempt to resolve the dispute under the terms described in the preceding paragraph before you or Cleveland Range will commence any litigation or file a claim against the other party.

By accessing and/or using this Site, you unconditionally agree that any dispute which cannot otherwise be resolved as provided above after the parties have negotiated the resolution of the dispute for at least fifteen (15) business days will be decided entirely by binding arbitration on an individual basis, which means you and the Company waive the right for a judge or jury to decide such claims, and means that you may not proceed in a class, collective, or consolidated capacity. Your rights and Cleveland Range's rights during the arbitration process may be more limited than the rights you or Cleveland Range would have in civil trial or appellate courts. The U.S. Federal Arbitration Act and federal arbitration law apply to this arbitration agreement.

At the beginning of any arbitration process under this arbitration agreement, you and the Company will need to select an arbitrator by mutual agreement. The arbitrator shall be a retired federal judge or judge of the state court of general jurisdiction, or another qualified and impartial person that you and the Company decide upon. In the event you and the Company cannot agree on the selection of an arbitrator, the Company will select an alternative dispute resolution provider and request from that provider a list of an odd number of potential arbitrators. From that list, you and the Company will alternatively strike arbitrators, with the Company going first, until one arbitrator remains. That arbitrator shall hear the case. Payment of all filing, administration, and arbitrator fees will be governed by the selected arbitrator's or alternative dispute resolution provider's applicable rules.

The arbitrator shall have the same authority as a state or federal court would have to issue subpoenas to third parties for production of documents and for depositions, in addition to subpoenas to appear at any arbitration hearing. In any arbitration proceeding under this arbitration agreement, all rules of pleading under the Federal Rules of Civil Procedure, the Federal Rules of Evidence, and all rights to resolution of the dispute by means of motions for summary judgment and judgment on the pleadings shall apply and be observed, unless you and the Company agree otherwise. The arbitrator's award(s) shall include the arbitrator's written reasoned opinion. Resolution of all disputes shall be based solely upon the law governing the claims and defenses pleaded.

You and the Company each agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, representative, or collective action basis. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial or to participate in a class action against the other. No arbitrator shall have the authority under this arbitration agreement to order any such class or collective action. Any dispute regarding the validity, scope, or enforceability of this arbitration agreement, or concerning the arbitrability of a particular claim, shall be resolved by a court, not by the arbitrator.

The arbitral award will be final and binding. The parties waive any right to appeal the arbitral award, to the extent a right to appeal may be lawfully waived.

Each party will bear its own fees, costs, and expenses of the arbitration, and its own legal expenses, attorneys' fees, and costs of all experts and witnesses, provided, however, that the arbitrator may award arbitration costs to the prevailing party if the party prevails on a claim based on a statute or contract that provides for award of such attorneys' fees and costs.

Each party retains the right to seek judicial assistance: (a) to compel arbitration; (b) to obtain interim measures of protection prior to or pending arbitration; (c) to seek injunctive relief in the courts of any jurisdiction as may be necessary and appropriate to protect the unauthorized disclosure of its proprietary or confidential information or to enjoin infringement or other misuse of intellectual property rights; or (d) to enforce any decision of the arbitrator, including the final award.

THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PERMITTED UNDER THIS AGREEMENT OR AS PROVIDED IN THE ARBITRATOR'S OR ARBITRATION AGENCY'S APPLICABLE RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR CLEVELAND RANGE WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

Waiver and Severability

No waiver by the Company of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held to be invalid, illegal, or unenforceable, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

Violation of These Terms and Remedies

By using this Site, you unconditionally agree that the Company may terminate and/or block your access to the Site at its sole discretion and without prior notice. You agree that any threatened or actual violation by you will cause unquantifiable and irreparable harm to the Company for which monetary damages would be inadequate, and you consent to the Company's obtaining any injunctive or equitable relief that the Company deems necessary or appropriate. These remedies are in addition to any other remedies that the Company may have at law or in equity.

Entire Agreement

These Terms of Use and our Privacy Policy constitute the sole and entire agreement between you and the Company with respect to the Site and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Site.

Your Comments and Concerns

This Site is operated by Cleveland Range, LLC. All feedback, comments, requests for technical support, and other communications relating to the Site should be directed to us at:

Cleveland Range, LLC
760 Beta Drive, Suite D
Mayfield Heights, Ohio 44143, USA
Email: dataprivacy@welbilt.com
Phone: 1-877-375-9300

Cleveland Range LTD (Canada)
8251 Keele Street, Concord, Ontario L4K 1Z1, Canada
Email: dataprivacy@welbilt.com
Phone: 1-877-375-9300

This Terms of Use was last modified March 27, 2026.

Last Updated: March 27, 2026


Welbilt Privacy Notice (ā€œPrivacy Noticeā€)

(version January 2026)

Cleveland Range, LLC (the "Company", "we", "us", or "our") has developed this privacy policy out of respect for the privacy of our customers, website visitors, and others who interact with us. This policy describes the personal information we collect, use, and disclose about individual consumers who visit or interact with our website at www.clevelandrange.com (the "Site"), visit any of our facilities or locations, purchase or inquire about any of our products or services, contract with us to provide services, or otherwise interact or do business with us.

Whenever you visit the Site, we will collect some information from you automatically simply by you visiting and navigating through the Site, and some voluntarily when you submit information using a form on the website, enroll in or subscribe to our newsletter or marketing communications, request information about our products or services, or use any of the other interactive portions of our website. Through this website, we will collect information that can identify you and/or your activity.

This privacy policy applies to individuals located in the United States and Canada. In the United States, it applies to Consumers under applicable state privacy laws. In Canada, it applies to individuals whose personal information is collected in the course of commercial activities. For purposes of this Policy, all such individuals are collectively referred to as "Consumers".

The meaning of "personal information" may be defined based on your state or province of residence. In this policy, it means any information that can reasonably be used to identify an individual.

This policy does not apply to information collected from or about job applicants regarding their application for employment or candidacy. If you are a job applicant, please contact us at dataprivacy@welbilt.com for our Job Applicant Privacy Notice.

This policy does not apply to our current and former employees and their family members, dependents, and beneficiaries. If you are a current or former employee and wish to access our Employee Privacy Policy, please send an email to dataprivacy@welbilt.com.

Data Controller and Privacy Officer

Cleveland Range, LLC is the data controller responsible for your personal data. We have designated a privacy officer to oversee compliance with this Policy and applicable legislation. For any queries or concerns regarding your personal data, you can contact:

  • Email: dataprivacy@welbilt.com
  • Mail: Cleveland Range, LLC, Attn: Privacy Officer, 760 Beta Drive, Suite D, Mayfield Heights, Ohio 44143, USA
  • Phone: 1-877-375-9300

Accountability

Cleveland Range, LLC is responsible for personal information under its possession and control, including information that has been transferred to a third party for processing. We have implemented policies and practices to uphold the accountability principles under applicable law, including:

  • Establishing procedures to safeguard personal information;
  • Maintaining internal processes for receiving and responding to inquiries and complaints related to this policy; and
  • Training Cleveland Range, LLC personnel on our privacy practices and responsibilities.

Consent

Cleveland Range, LLC generally seeks consent to the collection, use, and disclosure of personal information at the time that the information is obtained. Where possible, we will collect information directly from you. Where information is collected from a third party, that party must confirm they have obtained the necessary consent for disclosure.

Consent may be express or implied, depending on the sensitivity of the information and the purpose of collection. Where required by law, express consent may be required for sensitive personal information or for new purposes not covered by this privacy policy.

Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain identified purposes at any time by contacting our privacy officer at dataprivacy@welbilt.com. If you refuse or withdraw consent, Cleveland Range, LLC may not be able to continue its contractual engagement, where applicable.

Collection of Personal Information

Based on your specific transactions and interactions with us or our website, we will or may collect, and we have in the last 12 months collected, the following categories of personal information about you. The examples provided for each category are not exhaustive but are intended to provide a meaningful understanding of the types of information that may be collected.

CategoryExamplesDisclosed To in Last 12 MonthsBusiness Purposes
Personal IdentifiersName, alias, date of birth, driver's license or state/provincial identification card number, passport number, Company ID number.
  • Government agencies
  • Promotional or fulfilment vendors
  • Marketing support vendors and vendors that manage or host the website
  • Communication providers (email, SMS, phone)
  • Transaction support vendors (e.g., payment processors)
  • Data analytics vendors
  • Security and risk management vendors
  • Our affiliated entities
  • To fulfill or meet the purpose for which you provided the information
  • Marketing and sales activities
  • To process and maintain records on transactions
  • To respond to consumer inquiries
  • To detect security incidents
  • To prevent identity theft
Contact InformationHome, postal or mailing address, email address, home phone number, cell phone number.
  • Government agencies
  • Marketing support vendors and vendors that manage or host the website
  • Communication providers (email, SMS, phone)
  • Transaction support vendors
  • Data analytics vendors
  • Our affiliated entities
  • To fulfill or meet the purpose for which you provided the information
  • Marketing and sales activities
  • To contact you regarding updates or informative communications
  • To respond to consumer inquiries
Account InformationUsername and password for Company accounts and systems, any required security or access code, password, security questions, or credentials allowing access to your Company accounts.Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants.
  • To grant access to Company accounts and systems
  • To ensure security of Company data accessed through Company accounts and systems
Commercial or Transactional DataInformation regarding products or services provided, purchasing history.
  • Financial institutions
  • Promotional or fulfilment vendors
  • Marketing support vendors
  • Transaction support vendors
  • Insurance carriers, administrators, and brokers
  • Our affiliated entities
  • Original equipment manufacturers (OEM)
  • To fulfill or meet the purpose for which you provided the information
  • Marketing and sales activities
  • To process and maintain records on transactions
  • To respond to consumer inquiries
  • To process customer payments
Internet Network and Computer Activity, Mobile Device DataDate and time of your visit; webpages visited; links clicked; session identifiers; browser ID; browser type and characteristics; device ID and characteristics; referring URLs; mobile phone make, model and serial number; mobile service provider; operating system; domain name from which our Site was accessed; search history; cookies.
  • Marketing tracking and retargeting vendors and vendors that manage or host the website
  • Data analytics vendors
  • Behavior analytics vendors
  • Video content hosts and platforms (e.g., Vimeo, YouTube)
  • Social media platforms (e.g., LinkedIn)
  • Ad trackers (e.g., Google Ads)
  • Chatbot service providers (e.g., ChatBot®)
  • Security and risk management vendors
  • To engage in marketing and sales activities
  • To provide interest-based and targeted advertising
  • To improve user experience on our website
  • To understand the demographics of our website visitors
  • To detect security incidents
  • To protect against malicious or illegal activity
  • To monitor security controls for electronic networks
Form and Other Electronic Submission DataData submitted through the website, including Contact Us forms and search bar queries.
  • Government agencies
  • Promotional or fulfilment vendors
  • Marketing, tracking, and retargeting vendors
  • Communication providers
  • Behavior analytics vendors
  • Video content hosts and platforms
  • Social media platforms
  • Ad trackers
  • Security and risk management vendors
  • To fulfill or meet the purpose for which you provided the information
  • To engage in marketing and sales activities
  • To respond to consumer inquiries
  • To improve user experience on our website
  • To detect security incidents
Geolocation DataIP address and/or GPS location (latitude & longitude).
  • Behavior analytics vendors
  • Video content hosts and platforms
  • Social media platforms
  • Ad trackers
  • Marketing, tracking, and retargeting vendors
  • Security and risk management vendors
  • To engage in marketing and sales activities
  • To provide interest-based and targeted advertising
  • To understand the demographics of our website visitors
  • To detect security incidents
Video Content Analytics InformationVideo content hosts and platforms (e.g., YouTube, Vimeo) may collect or receive user interaction data when videos are played, paused, or viewed on our Site.Third-party platforms that host or stream videos.
  • To embed and display video content hosted on third-party platforms
  • To enable user interaction with hosted video content
  • To improve user experience on our Site
Visual, Audio, or Video RecordingsYour image when recorded or captured in surveillance camera footage or pictures of you taken on our premises or at our events; audio recordings of calls and virtual meetings as disclosed to you at the time of the call.Security and risk management vendors.
  • To fulfill or meet the purpose for which you provided the information
  • To detect security incidents
  • To protect against malicious or illegal activity
Facility & Systems Access InformationInformation identifying you, if you accessed our secure Company facilities, systems, networks, computers, and equipment, and at what times, using keys, badges, fobs, login credentials, or other security access method.Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants.
  • To grant access to facilities and systems
  • To detect security incidents
  • To protect against malicious or illegal activity
InferencesBased on analysis of your activity on the website, we may develop inferences regarding your interests and preferences for our products and services, including your potential to purchase a specific product or service.Not disclosed.
  • To send you marketing information relevant to your interests
  • To improve user experience on our website

Categories of Sensitive Personal Information Collected or Processed

Of the above categories of personal information, the following are categories of Sensitive Personal Information that Cleveland Range, LLC may collect from or about consumers:

  1. Personal Identifiers (driver's license or state/provincial identification card number, passport number)
  2. Account Information (your Company account log-in, in combination with any required security or access code, password, or credentials allowing access to the account)
  3. Geolocation Data (IP address and/or GPS location, latitude & longitude)

Personal information does not include:

  • Publicly available information from government records;
  • Information that we have a reasonable basis to believe is lawfully made available to the general public; or
  • Deidentified or aggregated information.

Sources of Personal Information

We may collect your personal information from the following sources:

  • You, the consumer, when you visit the Site and voluntarily submit information through forms, when you visit any of our physical locations, when you purchase or inquire about any of our products or services;
  • Our employees, contractors, vendors, suppliers, guests, visitors, and other consumers based on your interactions with them;
  • Our affiliates, affiliated brands, including parent entities, subsidiaries, and affiliated entities;
  • Cookies and similar technologies used to automatically collect information about our website visitors (see Use of Cookies section below);
  • Surveillance cameras at our physical locations;
  • Lead generators and referral sources;
  • Social media platforms; and
  • Company systems, networks, software applications, and databases you log into or use.

To Whom We Disclose Personal Information

We may disclose, sell, or share your personal information to/with the following categories of service providers, contractors, or third parties:

  • Financial institutions
  • Government agencies
  • Promotional or other fulfilment vendors
  • Marketing, tracking, and retargeting vendors and vendors that support managing or hosting the website
  • Communication providers/vendors that facilitate, manage, and send/receive communications on our behalf via email, text/SMS, or phone
  • Lead providers (referral sources)
  • Transaction support vendors (e.g., payment processors)
  • Behavior analytics vendors
  • Video content hosts and platforms
  • Social media platforms
  • Ad trackers
  • Chatbot service providers (e.g., ChatBot®)
  • Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants
  • Insurance carriers, administrators, and brokers
  • Corporate customers (meaning an entity, as opposed to a natural person, that purchases, leases, or finances any of our products or services)
  • Original equipment manufacturers (OEM) (suppliers and makers of the products we sell or lease to our customers)
  • Our affiliates, including parent entities, subsidiaries, and affiliated entities, including Welbilt, Inc.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  1. Performance of contract. Processing is necessary for the performance of your contract with Cleveland Range, LLC.
  2. Legal obligation. Processing is necessary for compliance with a legal obligation to which Cleveland Range, LLC is subject.
  3. Legitimate interests. Processing is necessary for the legitimate interests of Cleveland Range, LLC, such as ensuring workplace safety, operational efficiency, and marketing our products and services.
  4. Consent. Where required by law, we will seek your consent before processing your personal information.

Reasons Why We Collect, Use, Retain, and Disclose Personal Information

We may collect, use, and disclose your personal information for any of the following purposes:

  1. To fulfill or meet the purpose for which you provided the information, or a purpose reasonably associated with the context in which you provided the information.
  2. To provide you or our customers with the requested products or services.
  3. To process, complete, and maintain records on transactions.
  4. To provide warranty coverage on products and services.
  5. To provide and communicate recall notifications to customers.
  6. To schedule, manage, and keep track of customer appointments.
  7. To respond to consumer inquiries, including requests for information, customer support online, phone calls, and in-person inquiries.
  8. To provide interest-based and targeted advertising.
  9. To comply with our contractual obligations to our marketing partners and vendors.
  10. To engage in corporate transactions, including mergers, acquisitions, and joint ventures, as well as due diligence in proposed or pending corporate transactions.
  11. To contact you by email, telephone, mail, or other equivalent forms of communication regarding updates or informative communications related to the functionalities, services, or other information you requested.
  12. To embed and display video content hosted on third-party platforms.
  13. To improve user experience on our website.
  14. To understand the demographics of our website visitors.
  15. To detect security incidents.
  16. To debug, identify, and repair errors that impair existing intended functionality of our website.
  17. To protect against malicious or illegal activity and prosecute those responsible.
  18. To verify and respond to consumer requests.
  19. To prevent identity theft.

Do We Sell Your Information?

We do NOT and will not sell or share your personal information in exchange for monetary consideration. However, we may sell or share some of your information to third parties for other valuable consideration, as noted in the table above (for example, to data analytics vendors to improve user experience, understand demographics, and receive reports on website traffic).

Notice of Right to Opt-Out of the Selling and Sharing of Your Information

Depending on the state or province where you reside, you may have the right to tell us NOT to sell or share your personal information. You have the full and free right to opt-out without fear of discrimination for doing so. To opt-out, you may:

  • Email us at dataprivacy@welbilt.com;
  • Call our toll-free privacy line at 1-877-375-9300; or
  • Use a Global Privacy Control (GPC) signal through your browser. We will process opt-out preferences from GPC signals as requests to opt-out of the sale or sharing of information for that browser. Please note that the GPC signal opt-out will only apply to the specific browser you are using.

You can have an authorized agent submit a request on your behalf. To do so, you must provide that agent with written permission signed by you. The authorized agent may call our toll-free privacy line at 1-877-375-9300 to make the opt-out request.

Opt-Out Preference Signals

Global Privacy Controls (GPC) or Universal Opt-Out Mechanisms (UOOM) are user-enabled opt-out preference signals which can communicate a user's "Do Not Sell or Share" request on behalf of the person or device. We will process opt-out preferences from GPC and UOOM signals which are in formats commonly used and recognized by businesses, such as an HTTP field header. We will treat a consumer's use of GPCs or UOOMs as a valid request to opt-out of the selling and sharing of information for that browser.

Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. We do not respond to DNT signals, with the exception of Global Privacy Controls and Universal Opt-Out Mechanisms as explained above.

Notice of Right to Opt-Out of Profiling, Automated Decision Making, and Targeted Advertising

Depending on your state of residence, you may have the right to opt out of targeted advertising and selling of your data. You may submit a request to exercise this right by contacting us at dataprivacy@welbilt.com or calling 1-877-375-9300.

We may create a profile regarding your interests and preferences for our products and services including your potential to purchase a product or service. Depending on your state of residence, you may have the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects.

U.S. Consumer Privacy Rights

Under applicable U.S. Privacy Laws, depending on your state of residence, you may have the following rights, which can be exercised directly or through an authorized agent:

RightDescription
Right to KnowYou may have the right to request: (1) the categories of personal information we have collected about you; (2) the categories of sources from which it was collected; (3) the business or commercial purpose for collecting, selling, or sharing this information; (4) the categories of third parties with whom we share your personal information; (5) the categories of personal information we have sold or shared and to whom; and (6) the categories of personal information disclosed for a business purpose.
Right to AccessYou may have the right to receive a copy of the personal information we hold about you in a structured, commonly used, machine-readable format.
Right to PortabilityYou may have the right to request the transfer of your personal information to another person or entity.
Right to ConfirmYou may have the right to confirm whether we are processing your personal information.
Right to DeleteYou may have the right to request that we delete personal information that we collected from you, subject to certain exceptions.
Right to CorrectYou may have the right to request we correct inaccurate personal information we maintain about you.
Right to Opt-OutYou may have the right to opt-out of the selling or sharing of your personal information for cross-context behavioral advertising purposes.
Right to Non-DiscriminationYou have the right to not be discriminated or retaliated against for exercising any of the above rights.
Right to AppealYou may have the right to appeal our refusal to take action on a request, depending on your state of residence.

Submitting a Consumer Request

You can submit any of the above types of consumer requests by contacting us through either of the options below:

How We Will Verify That It Is Really You: When you submit a Right to Know, Right to Access, Right to Delete, or Right to Correct request, we will need to confirm your state of residence to determine which rights apply and then verify your identity. We will ask you to verify information that can be used to link your identity to particular records in our possession, including but not limited to your first name, last name, email address, phone number, and state/province of residence. We will only request the minimum personal information necessary to correctly identify you.

Designated Authorized Agent: You may designate an authorized agent to submit one of the above requests on your behalf. To do so, you must either (a) execute a valid, verifiable, and notarized power of attorney or (b) provide other written, signed authorization that we can verify. We maintain the right to deny any request from an authorized agent that does not submit sufficient proof that they have been authorized by you to act on your behalf.

California Shine The Light: California residents with whom we have an established business relationship may request a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please send an email to dataprivacy@welbilt.com and mention that you are making a "California Shine the Light" inquiry.

Nevada Residents: If you are a resident of the State of Nevada, Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that we have collected or will collect about you. To make such a request, please send an email to dataprivacy@welbilt.com and mention that you are making a request pursuant to Nevada law.

Canadian Privacy Rights and Choices

This section sets out jurisdiction-specific information that applies to individuals located in Canada, reflecting both federal and provincial privacy frameworks, including the Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta Personal Information Privacy Act (AB PIPA), British Columbia Personal Information Privacy Act (BC PIPA), and Quebec's Law 25 (Bill 64 Act).

Depending on your province of residence, you may have the following rights regarding your personal information:

RightDescription
Right to AccessYou may have the right to access the personal information Cleveland Range, LLC holds about you. To the extent possible, the information will be provided in a portable and commonly used format.
Right to KnowYou may have the right to request information about our use of your personal information, including disclosure of that information to persons outside the Company.
Right to RectificationYou may have the right to correct your personal information.
Right to PortabilityYou may have the right to request your computerized personal information in a structured format and transfer it to another organization.
Right to be Forgotten (De-indexation Right)You may have the right to request that we stop disseminating your personal information or de-index any hyperlink attached to your name giving access to information if such dissemination causes you prejudice or contravenes the law or a court order.
Right to Object to Automated Decision-MakingYou may have the right to know when an automated process has been used to make a decision and opt out of automated decision-making processes.

Submitting a Request (Canadian Residents)

You may exercise your rights by writing to our Privacy Officer. You must provide sufficient information in your request to allow us to identify the information you are seeking. You can contact our privacy officer through any of the options below:

  1. Email: dataprivacy@welbilt.com
  2. Call us at: 1-877-375-9300
  3. Mail: Cleveland Range LTD, 8251 Keele Street, Concord, Ontario L4K 1Z1, Canada

We will respond to your request within 45 calendar days unless an extension is granted. We may charge a reasonable fee to provide information, but not to make a correction. We will advise you of any fees that may apply before beginning to process your request. If we refuse a request in whole or in part, we will provide the reasons for the refusal.

Challenging Compliance (Canadian Residents)

Depending on your province of residence, you may challenge Cleveland Range's compliance with this policy. Challenges must be submitted in writing to the Privacy Officer with sufficient detail to allow for appropriate investigation and response. The Company will respond within 30 days of receipt or as otherwise required by law.

Residents of Alberta: If you are not satisfied with the response you receive, you may contact the Information and Privacy Commissioner of Alberta: Suite 2460, 801 – 6 Avenue SW, Calgary, Alberta T2P 3W2; Phone: 403-297-2728 or 1-888-878-4044; Email: generalinfo@oipc.ab.ca; Website: www.oipc.ab.ca.

Residents of British Columbia: If you are not satisfied with the response you receive, you may contact the Information and Privacy Commissioner of British Columbia: PO Box 9038, Stn. Prov. Govt., Victoria, BC V8W 9A4; Phone: 250-387-5629 or 1-800-663-7867; Email: info@oipc.bc.ca; Website: www.oipc.bc.ca.

Retention of Personal Information

We will retain each category of personal information in accordance with our established data retention policy. In deciding how long to retain personal information, we consider many criteria, including but not limited to:

  • The business purposes for which the personal information was collected;
  • Relevant federal, state, provincial, and local recordkeeping laws;
  • Applicable statutes of limitations for claims to which the information may be relevant; and
  • Legal preservation of evidence obligations.

We apply our data retention procedures on an annual basis to determine if the business purposes and legal reasons for retaining personal information have both expired. If so, we will purge the information in a secure manner.

Third Party Vendors

We may use other companies and individuals to perform certain functions on our behalf, such as administering email services and running special promotions. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose.

Business Transfers

In the event we sell or transfer a particular portion of our business assets, information about consumers may be one of the business assets transferred as part of the transaction. If substantially all of our assets are acquired, information about consumers may be transferred as part of the acquisition.

Consent to Use of AI Chatbot Technology

Our website uses a virtual guide chatbot powered by ChatBot® (Text Inc., d/b/a ChatBot). When you use the chatbot feature on our Site, ChatBot® may collect and process the contents of your conversation, including any personal information you voluntarily provide, in order to respond to your inquiries and improve the service. ChatBot® will not sell this data or share it except with Cleveland Range, LLC or another vendor engaged to assist in the services provided to Cleveland Range, LLC. ChatBot® will not use or disclose this data for any purpose other than providing services to Cleveland Range, LLC. For more information on how ChatBot® may use or disclose your personal information, please review their Privacy Policy. By using the chatbot feature, you direct Cleveland Range, LLC to disclose to and share with ChatBot® any personal information you provide. If you do not consent to such disclosure, please do NOT use the chatbot feature.

Compliance with Law and Safety

We may disclose specific personal and/or sensitive personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect our employees or the public.

Use of Cookies, Pixels, and Other Tracking Technologies

Our website may store or retrieve information on your browser, mostly in the form of cookies. A cookie is a small piece of data (text file) that a website places on your device to remember information about you, such as your language preference or login information.

We use first-party cookies primarily to make the website work as you expect it to — for example, to allow you to navigate between pages efficiently, analyze how well our website is performing, and understand the content you spent the most time reviewing. In some cases, we use first-party cookies for targeted advertising.

We also incorporate third-party cookies and similar technologies, such as pixels, tags, and web beacons. Third-party cookies gather information to enable our vendors to provide a range of services to us, including targeted advertising and measuring the success of our advertising campaigns.

You can prevent the collection of data by non-essential performance, functional, and marketing cookies by managing your cookie preferences through your browser settings or by contacting us at dataprivacy@welbilt.com.

How We Use Cookies

  • Provide you with services available through the website and to enable you to use some of its features;
  • Authenticate users and prevent fraudulent use of user accounts;
  • Identify if users have accepted the use of cookies on the website;
  • Compile data about website traffic and how users use the website to offer a better website experience;
  • Understand and save visitor preferences for future visits; and
  • Track your browsing habits to enable us to show advertising which is more likely to be of interest to you.

Essential Cookies

Essential cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

Non-Essential Cookies

Non-essential cookies serve purposes beyond core website functionality and fall into three subcategories:

  • Performance cookies – collect information about user behaviour on the website without collecting personal information (e.g., pages visited, ads viewed).
  • Functional cookies – track and remember user preferences and past choices on the website to provide a personalized experience (e.g., usernames, regions).
  • Targeting cookies – can track content you view, links you follow, and your browser/device information and IP address, and may be used to build user profiles or display advertisements.

Information on Some of the Cookies in Use

For information on some of the cookies we use on our site, please review the policies from our vendors:

Cookie Management

You can control and manage cookies associated with your browser. For more information, visit www.allaboutcookies.org. You can also manage cookies via your browser settings:

You can adjust your advertising preferences on mobile devices through your device settings:

Digital Advertising Alliance (DAA)

Many advertising companies that collect information for interest-based advertising are members of the Digital Advertising Alliance (DAA) which maintains a self-regulatory program. To opt-out of website interest-based advertising provided by DAA's participating companies, visit optout.aboutads.info. To opt-out of data collection for interest-based advertising across mobile applications, download the DAA's AppChoices mobile application opt-out offering found at youradchoices.com/appchoices.

External Links

Our website contains links to other sites. We are not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, we recommend that you review the Privacy Policy of any site you visit via a link from our website.

Passwords

The personal data record created through your registration with our website can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties.

Children Under the Age of 16

We do not knowingly sell or share the personal information of consumers under 16 years of age. Our website and services are not intended for children. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from a child under 16, please contact us at dataprivacy@welbilt.com.

How We Protect the Information that We Collect

The protection of the information that we collect about visitors to this website is of the utmost importance to us. We take the following measures to ensure that protection:

  • We use commercially reasonable tools and techniques to protect against unauthorized access to our systems;
  • We restrict access to private information to those who need such access in the course of their duties for us;
  • We keep automatically collected data and voluntarily collected data separate at all times; and
  • We use internal encryption on all data stores that house voluntarily captured data.

International Visitors and Transfers

If you reside in the European Economic Area, European Union, Great Britain, or Switzerland and have submitted personally identifiable information to the Company, and wish to request a copy of, correct, delete, or limit the ways the Company uses the information, please send an email to dataprivacy@welbilt.com indicating your request. The Company will use reasonable and appropriate measures to honor your request.

Due to the global nature of our business, your personal information may be disclosed or transferred to recipients in other countries worldwide. When we transfer personal data internationally, we ensure appropriate safeguards are in place in accordance with applicable law.

Consent to Terms and Conditions

By using this website, you consent to all terms and conditions expressed in this Privacy Policy.

Changes to Our Privacy Policy

As our services evolve, we may from time to time amend this Privacy Policy. We encourage you to check our website frequently to see the current Privacy Policy in effect. If we make material changes to this Privacy Policy, we will post the revised Privacy Policy and the revised effective date on this website.

Consumers With Disabilities

This policy is in a form that is accessible to consumers with disabilities. If you require this policy in an alternate format, please contact us at dataprivacy@welbilt.com.

Questions About the Policy / Contact Us

This website is owned and operated by Cleveland Range, LLC. If you have any questions about this Privacy Policy, please contact us:

Cleveland Range, LLC
760 Beta Drive, Suite D
Mayfield Heights, Ohio 44143, USA
Email: dataprivacy@welbilt.com
Phone: 1-877-375-9300

Cleveland Range LTD (Canada)
8251 Keele Street, Concord, Ontario L4K 1Z1, Canada
Email: dataprivacy@welbilt.com
Phone: 1-877-375-9300

This policy was last updated March 27, 2026.